Return & Refund Policy

1. Policy Overview

PPS Nutrition wants customers to receive the correct products in acceptable condition.

Subject to the conditions in this Policy, eligible unopened products may generally be returned within thirty (30) calendar days after confirmed delivery.

Opened, used, unsealed, partially consumed, altered, or improperly stored dietary supplements and other consumable products are generally not eligible for return.

This restriction exists to protect product integrity, customer safety, and quality-control standards. It should not be interpreted as a statement that the United States Food and Drug Administration prohibits all returns of dietary supplements.

Product-specific terms, manufacturer policies, final-sale notices, and applicable laws may modify or supplement this Policy.

Products purchased from another retailer, marketplace, store, distributor, or manufacturer must be returned to the original seller and are not covered by this Policy.

2. Eligible Returns

Unless otherwise stated on the product page, an item may be eligible for return when all of the following conditions are satisfied:

• The item was purchased directly through pps-nutrition.com.
• The return request is submitted within thirty (30) calendar days after the carrier records delivery.
• The item is unopened, unused, unaltered, and in its original condition.
• All manufacturer seals, safety seals, shrink wrap, caps, labels, lot numbers, expiration information, packaging, and product identifiers remain intact.
• The product has been stored appropriately and has not been exposed to excessive heat, moisture, contamination, freezing, or other damaging conditions after delivery.
• The customer provides the applicable order number and any information reasonably requested to verify the purchase.
• PPS Nutrition authorizes the return before the product is shipped back.
• The item is shipped according to the return instructions provided by PPS Nutrition.

Eligibility is not guaranteed merely because a request is made within thirty days. All applicable conditions must be met.

3. Non-Returnable Products

The following products are generally not eligible for return, refund, exchange, or store credit unless the item was damaged, defective, incorrect, expired upon delivery, recalled, or otherwise subject to a non-waivable legal right:

• Dietary supplements, vitamins, powders, capsules, tablets, softgels, liquids, food products, beverages, or other consumable items that have been opened or unsealed.
• Products that have been used, sampled, partially consumed, mixed, diluted, altered, transferred to another container, or otherwise changed.
• Products with broken, missing, altered, or tampered safety seals.
• Products that have been improperly stored or handled after delivery.
• Products returned without original packaging, labels, lot information, or product identifiers.
• Clearance products, final-sale products, discontinued products, closeout items, free gifts, samples, promotional items, or products specifically identified as nonreturnable.
• Products with damage caused by the customer, including damage from misuse, improper storage, neglect, accident, or failure to follow the manufacturer’s instructions.
• Products returned after the applicable return period.
• Products subject to manufacturer-specific return restrictions.
• Products purchased from another seller.
• Gift cards, account credits, downloadable materials, or other nonphysical products, if offered.

PPS Nutrition may determine that a product cannot safely or lawfully be returned to sale even when it appears unopened. Returned consumable products may therefore be quarantined, destroyed, or otherwise disposed of rather than restocked.

4. Damaged, Incorrect, Defective, or Expired Products

Contact PPS Nutrition promptly if your order contains:

• A product different from the item ordered.
• An incorrect quantity.
• A visibly damaged container or package.
• A broken or compromised manufacturer seal.
• Leakage, contamination, or other visible product damage.
• A product that was expired when delivered.
• A product that appears materially defective.
• Missing items from the shipment.

Reports should generally be submitted within seven (7) calendar days after delivery so that PPS Nutrition can investigate the issue while carrier and fulfillment records are still available.

The customer may be asked to provide:

• The PPS Nutrition order number.
• The product name and quantity affected.
• Clear photographs of the product, packaging, shipping box, manufacturer seal, lot number, expiration date, and damage.
• A description of the problem.
• The shipping label or carrier information.

Do not discard the product, packaging, shipping carton, labels, or packing materials until PPS Nutrition confirms that they are no longer required.

Depending on the circumstances, PPS Nutrition may offer a replacement, refund, partial refund, store credit, missing-item shipment, or another reasonable resolution.

PPS Nutrition may require the affected product to be returned or may determine that return shipment is unnecessary.

5. How to Request a Return

A return must be authorized before the customer ships the product.

To request a return, contact PPS Nutrition and provide:

• Your full name.
• The email address associated with the order.
• The order number.
• The product or products you wish to return.
• The reason for the requested return.
• Photographs or supporting information when requested.

If the request is approved, PPS Nutrition will provide return instructions and, when applicable, a return authorization or shipping label.

Sending a product back without authorization does not guarantee a refund. Unauthorized returns may be refused, discarded, or returned to the sender at the customer’s expense.

Customers should not write directly on a manufacturer’s product package or attach a shipping label directly to the product container unless specifically instructed.

6. Return Shipping

When a return results from an error by PPS Nutrition, such as an incorrect product, fulfillment error, or qualifying damaged shipment, PPS Nutrition may provide a prepaid return label or another return method.

When a return is based on customer preference, ordering error, duplicate order, refusal, or another reason not caused by PPS Nutrition, the customer is generally responsible for return shipping costs.

Original shipping charges are generally nonrefundable unless:

• The return results from a confirmed error by PPS Nutrition.
• The entire shipment was materially damaged or incorrect.
• Applicable law requires the shipping charge to be refunded.
• PPS Nutrition expressly agrees otherwise.

Customers returning products at their own expense should use a trackable shipping method and retain the shipping receipt and tracking information.

PPS Nutrition is not responsible for a return shipment that is lost, misdirected, damaged, or delivered to an incorrect address when the customer selects and controls the return carrier.

Cash-on-delivery return shipments may be refused.

7. Inspection of Returned Products

All returned products may be inspected before a refund, replacement, exchange, or credit is approved.

The inspection may review:

• Whether the correct product was returned.
• Whether the product matches the applicable order.
• Whether manufacturer and safety seals remain intact.
• Whether the product is unopened and unused.
• Whether original packaging and labels are present.
• Whether the product was damaged, altered, contaminated, or improperly stored after delivery.
• Whether the return request accurately described the product’s condition.
• Whether all included items, accessories, promotional products, or bundled products were returned.

PPS Nutrition may deny or reduce a refund when the returned product does not satisfy this Policy, differs materially from the condition represented, or is incomplete.

A product sent to PPS Nutrition does not automatically become eligible for resale. Consumable products may be quarantined and appropriately disposed of for safety and quality reasons.

8. Refunds

Approved refunds will generally be issued to the original payment method used for the purchase.

Refunds are normally initiated after the returned product is received, inspected, and approved, unless PPS Nutrition determines that a return is unnecessary.

The refundable amount may exclude:

• Original shipping charges when those charges are nonrefundable under this Policy.
• Return shipping costs for customer-responsibility returns.
• Discounts attributable to items not returned.
• Promotional or bundled value that no longer qualifies after a partial return.
• Amounts associated with missing, damaged, opened, altered, or ineligible returned products.

Applicable sales tax associated with an approved refunded item will be handled according to applicable tax rules.

Once PPS Nutrition submits a refund, the customer’s bank, card issuer, payment provider, or financial institution controls the time required for the credit to appear.

Pending authorizations are not the same as completed charges. The release of a pending authorization is controlled by the customer’s financial institution.

PPS Nutrition will not issue a refund to a different card, bank account, person, or payment method merely upon customer request, except where required or operationally necessary.

9. Exchanges and Replacements

PPS Nutrition may offer a replacement or exchange when a product is confirmed to be incorrect, damaged, defective, expired, or missing.

Direct exchanges based solely on customer preference may not be available. In that case, an eligible product must be returned and a separate order placed for the replacement item.

Replacement availability is not guaranteed and depends on inventory, supplier availability, product status, shipping restrictions, and other operational considerations.

If a replacement is unavailable, PPS Nutrition may issue a refund or store credit, subject to customer agreement and applicable law.

PPS Nutrition may require the original item to be returned before sending a replacement.

10. Order Cancellations

Customers may request cancellation before an order has been packed, transferred to fulfillment, labeled, or shipped.

Cancellation requests are not guaranteed because orders may move into processing shortly after payment confirmation.

If an order has already entered fulfillment or shipment, cancellation may no longer be possible. The customer may need to wait for delivery and request an eligible return under this Policy.

PPS Nutrition may cancel an order because of:

• Product unavailability.
• Payment failure.
• Suspected fraud or unauthorized payment activity.
• Pricing or listing errors.
• Shipping restrictions or an undeliverable address.
• Product recall, damage, expiration concerns, or safety issues.
• Violation of purchase limits, promotion terms, or the Terms of Service.

If PPS Nutrition cancels a paid order, the applicable amount will be refunded to the original payment method.

11. Lost, Missing, or Stolen Packages

If tracking does not show delivery and the estimated delivery window has passed, contact PPS Nutrition so that available carrier information can be reviewed.

If tracking shows delivery but the package cannot be located, the customer should:

• Confirm the shipping address on the order.
• Check mailboxes, parcel lockers, reception areas, porches, side entrances, garages, and other delivery locations.
• Ask household members, neighbors, building staff, or reception personnel whether they accepted the package.
• Contact the carrier when appropriate.

Claims for missing packages should be reported promptly. Carrier investigations may be required before PPS Nutrition can provide a replacement or refund.

PPS Nutrition is not responsible for packages lost because the customer supplied an incorrect or incomplete address, failed to retrieve the package, refused delivery, or directed the carrier to an alternative location.

A delivery scan does not automatically eliminate every possible remedy, but PPS Nutrition may require reasonable evidence and a carrier investigation before approving a claim.

12. Manufacturer Warranties, Guarantees, and Recalls

Some products may include a manufacturer warranty, satisfaction guarantee, quality guarantee, or other program.

Manufacturer programs are controlled by the applicable manufacturer and may require the customer to contact the manufacturer directly, provide product codes, submit evidence, or follow separate procedures.

PPS Nutrition does not control and cannot modify the terms of an independent manufacturer warranty or guarantee.

If a product is subject to a safety recall or official withdrawal, PPS Nutrition may:

• Contact affected customers when reasonably possible.
• Suspend or remove the product from sale.
• Provide manufacturer or regulatory instructions.
• Offer a refund, replacement, disposal instruction, or other remedy appropriate to the recall.

Recall instructions may override the ordinary return procedure in this Policy.

13. Return Abuse and Fraud

PPS Nutrition may deny, limit, investigate, or suspend return privileges when there is reasonable evidence of:

• Fraudulent or materially false claims.
• Repeated claims inconsistent with order or carrier records.
• Return of a product different from the product purchased.
• Altered product, labels, lot numbers, seals, or packaging.
• Abuse of promotional, replacement, refund, or chargeback programs.
• Use of multiple accounts to circumvent policy restrictions.
• Excessive return activity inconsistent with ordinary customer use.
• Threats, coercion, harassment, or misuse of customer support.

PPS Nutrition may request additional verification before approving a refund or replacement.

Nothing in this section permits PPS Nutrition to deny a lawful, good-faith claim solely because a customer previously made a legitimate return.

14. Consumer Rights

This Policy is intended to communicate PPS Nutrition’s voluntary return and refund procedures clearly.

Nothing in this Policy limits a consumer right or remedy that cannot lawfully be excluded or waived.

If a provision of this Policy conflicts with an applicable mandatory consumer-protection law, the mandatory legal requirement will control.

PPS Nutrition may provide a remedy that is more favorable than this Policy in a particular case without creating an obligation to provide the same exception in another case.

15. Contact Information

To request a return, report an order problem, or ask a question about this Policy, contact:

Include the order number, account email, affected product, and a description of the issue.

Do not send passwords, complete payment-card numbers, card security codes, or other sensitive authentication information by email.