Privacy Policy

1. Overview

PPS Nutrition operates an online Retail store and a business-to-business Wholesale Program for dietary supplements, sports nutrition products, vitamins, wellness products, and related items supplied primarily by third-party brands.

We collect only the information reasonably necessary to:

• Create and manage customer accounts.
• Process purchases.
• Review and administer Wholesale applications, account approvals, and brand authorizations.
• Prepare, revise, and administer Wholesale order proposals and transactions.
• Deliver orders.
• Provide customer support.
• Improve the shopping experience.
• Protect customers and prevent fraud.
• Comply with applicable legal obligations.

We do not sell your personal information.

We do not intentionally collect more information than is reasonably necessary to provide our services.

2. Information We Collect

Depending on how you use PPS Nutrition, we may collect the following categories of information.

Some information is required to provide our services, while other information is optional and supplied only if you choose to provide it.

3. How We Use Your Information

PPS Nutrition uses personal information only for legitimate business purposes, including:

• Creating and maintaining customer accounts.
• Authenticating customers during login.
• Processing and fulfilling orders.
• Reviewing Wholesale applications and administering Wholesale account approvals.
• Coordinating requested supplier or brand authorizations for Wholesale customers.
• Preparing, revising, and administering Wholesale Order Proposals.
• Coordinating Wholesale payment, preparation, United States handoff, receiving documentation, and eligible claims.
• Processing payments through authorized payment providers.
• Delivering products.
• Providing customer support.
• Sending transactional emails such as account creation, password resets, order confirmations, shipping notifications, and security alerts.
• Sending promotional emails only when permitted by your communication preferences or applicable law.
• Detecting fraud, unauthorized access, suspicious activity, and abuse.
• Improving website performance, usability, and customer experience.
• Meeting legal, accounting, tax, and regulatory obligations.

We do not use your personal information to make fully automated decisions that produce legal or similarly significant effects.

4. When We Share Information

PPS Nutrition does not sell customer personal information.

We share personal information only when reasonably necessary to operate our business, fulfill customer orders, provide requested services, protect our customers, or comply with applicable law.

Depending on the services you use, information may be shared with the following categories of providers.

These service providers and business recipients receive only the information reasonably necessary for the applicable service, transaction, authorization, or business purpose.

Each provider operates under its own privacy and security practices.

PPS Nutrition does not authorize these providers to use your information for unrelated marketing purposes on behalf of PPS Nutrition.

We may also disclose information when required by law, court order, subpoena, governmental request, fraud investigation, or when reasonably necessary to protect PPS Nutrition, our customers, or other persons.

5. Cookies and Similar Technologies

PPS Nutrition uses cookies and similar technologies to improve website functionality, maintain secure sessions, remember customer preferences, and support the Retail and Wholesale website experience.

Cookies currently support features including:

• Customer authentication.
• Secure login sessions.
• "Remember Me" functionality.
• Protection against unauthorized access.
• Session continuity while browsing the website.
• Basic website preferences.

Cookies may be either temporary session cookies or persistent cookies that remain on your device for a limited period.

Most web browsers allow customers to control cookies through browser settings.

Disabling certain cookies may affect login, authentication, shopping cart functionality, or other website features.

6. Data Security

PPS Nutrition implements reasonable administrative, technical, and organizational safeguards designed to protect customer information against unauthorized access, disclosure, alteration, or destruction.

Security measures currently include, among others:

• HTTPS encrypted connections.
• Secure password hashing.
• Session management and authentication controls.
• Protection against Cross-Site Request Forgery (CSRF).
• Customer session management.
• Login activity controls.
• Server-side validation of customer requests.

No method of electronic transmission or storage is completely secure.

Although PPS Nutrition works to protect customer information using commercially reasonable safeguards, we cannot guarantee absolute security.

Customers are responsible for maintaining the confidentiality of their passwords and for promptly notifying PPS Nutrition if they suspect unauthorized access to their account.

7. Data Retention

PPS Nutrition retains personal information only for as long as reasonably necessary to:

• Maintain customer accounts.
• Process orders.
• Maintain Wholesale applications, supplier or brand approval records, order proposals, proposal revisions, and customer approvals.
• Maintain delivery, handoff, claims, payment, and legal acceptance records associated with Wholesale transactions.
• Provide customer support.
• Comply with tax, accounting, and legal obligations.
• Resolve disputes.
• Prevent fraud and unauthorized activity.

When information is no longer required, PPS Nutrition may securely delete, anonymize, or otherwise dispose of the information in accordance with applicable legal and operational requirements.

8. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Access your personal information.
• Correct inaccurate information.
• Update your account information.
• Request deletion of eligible personal information.
• Withdraw consent for marketing communications.
• Request a copy of certain personal information.
• Object to certain processing activities where applicable.

Some information may be retained when required by law, necessary for fraud prevention, accounting, tax compliance, dispute resolution, or other legitimate business purposes.

Customers may update much of their account information directly through their PPS Nutrition account. Wholesale customers may also contact PPS Nutrition to request correction of eligible business-contact or Wholesale account information that cannot be changed directly through the account.

9. Children's Privacy

PPS Nutrition is intended for use by adults and is not directed to children under thirteen (13) years of age.

We do not knowingly collect personal information from children under 13.

If PPS Nutrition becomes aware that personal information has been collected from a child under 13 without appropriate authorization, we will take reasonable steps to delete that information.

Parents or legal guardians who believe a child has provided personal information may contact us using the information provided at the end of this Policy.

10. Marketing Communications

PPS Nutrition may occasionally send promotional emails regarding new products, special offers, educational content, seasonal promotions, or other information that may be relevant to customers.

Promotional emails are sent only when permitted by your communication preferences or applicable law.

Customers may withdraw consent for marketing emails at any time by:

• Updating communication preferences within their PPS Nutrition account.
• Using the unsubscribe link included in applicable promotional emails.
• Contacting PPS Nutrition directly.

Transactional emails—including account creation, password resets, security notifications, Retail order confirmations, shipping and return updates, Wholesale application notices, order proposals, proposal revisions, approval requests, payment notices, handoff communications, claim updates, and other service-related communications—may still be sent even when promotional communications have been disabled.

11. California Privacy Rights

California residents may have additional privacy rights under applicable California privacy laws.

PPS Nutrition does not sell customer personal information.

California residents may request access to, correction of, or deletion of eligible personal information, subject to applicable legal exceptions.

PPS Nutrition may request reasonable information to verify the identity of the requesting individual before responding to a privacy request.

We will not unlawfully discriminate against a customer for exercising applicable privacy rights.

12. Changes to this Privacy Policy

PPS Nutrition may update this Privacy Policy from time to time as our services, technology, legal obligations, or business practices evolve.

When material changes are made, the "Last updated" date appearing at the beginning of this Policy will be revised.

Significant changes may also be communicated through our website, customer accounts, or email when appropriate.

Continued use of PPS Nutrition after the effective date of an updated Privacy Policy constitutes acceptance of the revised Policy to the extent permitted by applicable law.

13. Contact Us

Questions regarding this Privacy Policy or our privacy practices may be directed to:

When submitting a privacy request, please include your full name, the email address associated with your account, and a description of your request.

For your protection, PPS Nutrition may request additional information to verify your identity before processing certain requests.